Kaua'i · Hawaii
Brianne & Co
Frequently Asked Questions
Everything you need to know about our handmade jewelry, materials, shipping, and island-inspired designs.
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Brand FAQs
Who is Brianne & Co.?
Brianne & Co. is a handmade jewelry brand by Brianne Light, inspired by Kaua'i, the ocean, sea glass, shells, pearls, stones, and precious metals.
Where is Brianne & Co. based?
Brianne & Co. is based on Kaua'i, Hawaii.
Is Brianne & Co. jewelry handmade?
Yes, Brianne & Co. jewelry is handmade with care and attention to detail.
What inspires your jewelry designs?
The designs are inspired by Kaua'i, beach finds, ocean textures, sea glass, local shells, genuine pearls, and island life.
What types of jewelry do you sell?
Brianne & Co. sells necklaces, bracelets, earrings, rings, fine jewelry, permanent jewelry, made-to-order jewelry, ready-to-ship jewelry, and purse lei.
What makes Brianne & Co. unique?
Brianne & Co. combines handmade craftsmanship with ocean-inspired materials and Kaua'i-based design.
Are your pieces suitable for everyday wear?
Yes, many pieces are designed to be dainty yet durable for everyday wear.
Do you have ready-to-ship jewelry?
Yes, Brianne & Co. offers ready-to-ship jewelry for customers who need pieces sooner.
Do you offer made-to-order jewelry?
Yes, made-to-order jewelry is available and usually takes about 2–3 weeks to be made and shipped.
Do you have a retail location?
Yes, Brianne & Co. has a retail location in Koloa, Kaua'i.
Materials FAQs
What materials are used in your jewelry?
Brianne & Co. uses high-quality sterling silver, 14k gold fill, and solid 14k gold.
Do you use real pearls?
Yes, Brianne & Co. uses genuine pearls in many designs.
Do you use sea glass?
Yes, sea glass is one of the natural materials used in the brand's ocean-inspired jewelry.
Do you use real shells?
Yes, the brand uses shells in selected handmade designs.
Is your jewelry hypoallergenic?
Many pieces are made with quality metals that are generally suitable for sensitive skin, but customers with strong metal allergies should check the material details before ordering.
What is 14k gold fill?
14k gold fill has a thick layer of real gold bonded to a base metal, making it more durable than standard gold plating.
Is gold-filled jewelry better than gold-plated jewelry?
Gold-filled jewelry usually lasts longer than gold-plated jewelry because it contains a thicker layer of gold.
Does sterling silver tarnish?
Yes, sterling silver can tarnish naturally over time, but regular polishing and proper storage help keep it bright.
Is solid 14k gold available?
Yes, some Brianne & Co. pieces are made with solid 14k gold.
Are natural materials exactly the same in every piece?
No, pearls, shells, stones, and sea glass can vary naturally in shape, size, and color.
Jewelry Care FAQs
Can I wear your jewelry in the water?
Yes, but Brianne & Co. recommends rinsing jewelry with fresh water after swimming in salt water, chlorinated water, or after working out.
Can I shower with my jewelry on?
Some pieces can tolerate water, but removing jewelry before showering helps extend its life.
Can chlorine damage jewelry?
Yes, chlorine can be harsh on metals, pearls, and natural materials.
How should I clean my jewelry?
Use a soft cloth and gentle care. Avoid harsh chemicals, bleach, and abrasive cleaners.
How should I store my jewelry?
Store jewelry in a dry place, preferably in a pouch or jewelry box.
Can perfume damage jewelry?
Perfume, lotion, sunscreen, and hair products can affect jewelry over time, so apply them before putting jewelry on.
How do I care for pearl jewelry?
Keep pearls away from chemicals, wipe them gently after wear, and store them separately from sharp jewelry.
Can I exercise while wearing jewelry?
It is better to remove delicate pieces before heavy exercise to prevent breakage or buildup from sweat.
How do I prevent tarnish?
Keep jewelry dry, store it properly, and polish sterling silver when needed.
Should I sleep in my jewelry?
Sleeping in jewelry may cause tangling, bending, or breakage, especially with delicate chains.
Shipping FAQs
Do you offer free shipping?
Yes, domestic jewelry orders over $99 qualify for free shipping.
How are orders shipped?
Brianne & Co. offers USPS Ground Advantage and USPS Priority.
Do orders include tracking?
Yes, shipped orders generally include tracking information.
Is signature confirmation required?
Domestic orders over $99 ship free by USPS Ground Advantage with signature confirmation.
How are high-value orders shipped?
Orders over $700 may ship by USPS Priority or FedEx with signature confirmation.
Can I upgrade my shipping?
Yes, customers can choose a priority mail upgrade at checkout when available.
How long does made-to-order jewelry take?
Made-to-order jewelry usually takes around 2–3 weeks to be made and shipped.
What should I order if I need jewelry quickly?
Choose from the ready-to-ship section if you need an item sooner.
Do you ship outside the United States?
International availability may vary, so customers should check checkout options or contact the shop.
What happens if my package is delayed?
Shipping delays can happen after dispatch. Customers should follow tracking updates and contact the shop if help is needed.
Returns & Exchanges FAQs
Do you accept returns?
No, Brianne & Co. does not accept returns because each piece is handmade and many items are made to order.
Do you offer exchanges?
Yes, exchanges or store credit may be available for most eligible items.
How long do I have to request an exchange?
Exchange requests must be made within 7 days of receiving the order.
How do I start an exchange?
Email aloha@brianneandco.com to begin the exchange process.
Who pays return shipping for exchanges?
The customer is responsible for shipping charges.
Can made-to-order jewelry be exchanged?
No, made-to-order items cannot be returned or exchanged.
Can I get store credit instead of an exchange?
Yes, store credit may be available for eligible items.
What if my item arrives damaged?
Contact Brianne & Co. as soon as possible with order details and photos.
Can sale items be returned?
Final sale or special items may not be eligible for exchange.
Can I cancel an order?
Cancellation options may be limited, especially for made-to-order items.
Sizing FAQs
How do I choose the right ring size?
Use a ring sizing guide or have your finger professionally measured before ordering.
Can rings be resized?
Some rings may not be resizable, especially handmade or stone-set designs.
How do I choose the right bracelet size?
Measure your wrist and choose a size that allows comfortable movement.
How do I choose the right necklace length?
Choose based on where you want the necklace to sit: choker, collarbone, mid-chest, or layering length.
Are necklace lengths listed on product pages?
Most product pages include length or sizing details when relevant.
What necklace length is best for layering?
Layering usually works best with different chain lengths, such as 16, 18, and 20 inches.
Can I request a custom chain length?
Custom length options may be available for some designs.
What if I order the wrong size?
Contact the shop quickly to see whether an exchange or adjustment is possible.
Are bangles adjustable?
Some bangles may not be adjustable, so check sizing details before ordering.
Do natural pearls affect sizing?
Pearls can slightly affect fit because their size and shape may vary.
Permanent Jewelry FAQs
What is permanent jewelry?
Permanent jewelry is a chain that is custom fitted and welded closed without a traditional clasp.
Is permanent jewelry actually permanent?
It is designed for long-term wear, but it can be removed if needed.
Can permanent jewelry break?
Yes, permanent jewelry is delicate by nature and is not indestructible.
Is permanent jewelry safe?
Yes, the welding process is quick and designed for jewelry use.
Can children get permanent jewelry?
Children under 12 must be accompanied by an adult, and Brianne & Co. does not weld on children under 8.
What chain should active customers choose?
Active customers or people who work with their hands may want a thicker chain or a clasp option.
Can I add a clasp to permanent jewelry?
Yes, adding a clasp may be a good option if you want to remove the piece during physical activities.
Can permanent jewelry be repaired?
Repairs may be available depending on the issue and warranty terms.
Do I need an appointment for permanent jewelry?
Permanent jewelry appointments may be available, depending on the shop's schedule.
Can permanent jewelry go through airport security?
Permanent jewelry is usually fine for airport security because it is small and worn like normal jewelry.
Product FAQs
Are all pieces one of a kind?
Some pieces are one of a kind, especially designs using unique shells, sea glass, pearls, or stones.
Do sold-out pieces come back?
Some designs may restock, but one-of-a-kind natural materials may not be exactly duplicated.
Can I request a specific pearl or shell?
Special requests may be possible, but availability depends on materials.
Do you sell fine jewelry?
Yes, Brianne & Co. offers fine jewelry pieces.
Do you sell earrings?
Yes, earrings are available in different handmade styles.
Do you sell necklaces?
Yes, Brianne & Co. offers necklaces in ocean-inspired and fine jewelry designs.
Do you sell rings?
Yes, rings are part of the Brianne & Co. collection.
Do you sell bracelets?
Yes, bracelets are available, including permanent jewelry options.
Do you sell purse lei?
Yes, Brianne & Co. offers purse lei.
Are product photos exact?
Photos represent the style, but natural materials may vary slightly.
Gift FAQs
Is Brianne & Co. jewelry a good gift?
Yes, handmade jewelry is a thoughtful gift for birthdays, anniversaries, weddings, holidays, and island-inspired keepsakes.
Do you offer gift cards?
Customers should check the website or contact the shop for current gift card availability.
Can I ship a gift directly to someone?
Yes, you can usually enter the recipient's address at checkout.
Can I include a gift note?
Gift note options may depend on checkout settings.
What jewelry makes the best gift?
Necklaces, earrings, bracelets, and pearl pieces are popular gift choices.
What if the gift recipient needs a different size?
Contact the shop within the exchange window to ask about eligible options.
Is handmade jewelry good for bridesmaids?
Yes, delicate handmade jewelry can make a beautiful bridesmaid gift.
Can I order matching pieces?
Matching sets may be available depending on the design and materials.
Are pearls good wedding jewelry?
Yes, pearls are classic, elegant, and suitable for bridal jewelry.
Can I buy jewelry as a Kaua'i souvenir?
Yes, Brianne & Co. jewelry is a meaningful Kaua'i-inspired keepsake.
Customer Support FAQs
How can I contact Brianne & Co.?
You can contact the shop by emailing aloha@brianneandco.com.
Should I message on Instagram for order help?
Email is usually the best option for order-related questions.
How do I know when new pieces launch?
Join the email list or follow Brianne & Co. for updates.
Do you offer promotions or sales?
Promotions may be announced through the website, newsletter, or social channels.
Can I visit the shop in person?
Yes, customers can visit the retail location in Koloa, Kaua'i.
What payment methods do you accept?
Payment options are shown at checkout.
Are prices listed in USD?
Yes, U.S. pricing is shown in USD.
Do you sell to customers in Australia or Canada?
The website includes country/currency options for Australia, Canada, and the United States.
Why choose handmade jewelry?
Handmade jewelry offers more character, craftsmanship, and uniqueness than mass-produced pieces.
Why buy from Brianne & Co.?
Brianne & Co. offers handmade Kaua'i-inspired jewelry made with quality metals, genuine pearls, natural materials, and thoughtful island design.
Still have a question?
Our team is happy to help — reach out with aloha.
Email Us at aloha@brianneandco.com